Frequently Asked Questions
What happens when I visit Knee High Agencies?
When you make an appointment to view collections, we personally take you through the range. This involves showing you the stories from each range and how they mix & match, working back with other stories and also what has been the most popular combination. We also help guide you with size, range and product suitability for your store
Orders are usually placed on the day of your showing and a copy is given to you onsite and or emailed to you after your appointment. We encourage you to place your order on the day and then take your order copy away to review. Any changes need to be made in writing within 3-7 days of placing your order and must be submitted in writing to the agency. Some manufacturers charge cancellation fees if changes are made outside of these terms.
Most manufacturers have terms and conditions / order confirmation that will be required to be signed at the time of placing your order.
When you make an appointment to view collections, we personally take you through the range. This involves showing you the stories from each range and how they mix & match, working back with other stories and also what has been the most popular combination. We also help guide you with size, range and product suitability for your store
Orders are usually placed on the day of your showing and a copy is given to you onsite and or emailed to you after your appointment. We encourage you to place your order on the day and then take your order copy away to review. Any changes need to be made in writing within 3-7 days of placing your order and must be submitted in writing to the agency. Some manufacturers charge cancellation fees if changes are made outside of these terms.
Most manufacturers have terms and conditions / order confirmation that will be required to be signed at the time of placing your order.
When should I order stock?
Fashion ranges work on indent, which means we take orders approximately 6 months prior to them being manufactured and shipped to your store.
Summer indents are done in Jan/Feb/March and Winter indents are done in July/Aug/Sept – all ranges have different open and close dates.
We recommend you indent your ranges, but you may open mid-season, so we work with you to supply from stock on hand.
What labels can I stock?
This all depends on what is available for you to purchase, so check out if another store in your locality already stocks your desired brands. Do some homework about what you see your potential customers wanting – budget, medium or upmarket stock? Maybe it is all three.
I'm opening a web-based store, can you supply me?
Only certain brands supply web based retail outlets, Depending on the brand, some will require a deposit on order and most orders will be proforma based. Make sure you have registered your business and have you ABN. Please note: None of our manufacturers will supply EBay stores, Party Plan or outlets selling at the markets.
When do I pay for my order?
When starting out you may be asked for a deposit from most manufacturers, this will be due for payment within 7 days of placing your order and paid direct to the manufacturer, then you will be asked to pay the balance of your stock once the shipment is ready to be delivered. Once your account is established you can apply for credit this usually happens after two to three seasons. Please note each company has different T&C' s we will talk you through these.
Do I have to complete Trade Applications and T&C's?
Yes, manufacturers won’t supply you with your order unless you complete these forms. You will also be required to sign their order confirmation / cancellation policy at the time of ordering. This is your commitment to the stock you have order.
Fashion ranges work on indent, which means we take orders approximately 6 months prior to them being manufactured and shipped to your store.
Summer indents are done in Jan/Feb/March and Winter indents are done in July/Aug/Sept – all ranges have different open and close dates.
We recommend you indent your ranges, but you may open mid-season, so we work with you to supply from stock on hand.
What labels can I stock?
This all depends on what is available for you to purchase, so check out if another store in your locality already stocks your desired brands. Do some homework about what you see your potential customers wanting – budget, medium or upmarket stock? Maybe it is all three.
I'm opening a web-based store, can you supply me?
Only certain brands supply web based retail outlets, Depending on the brand, some will require a deposit on order and most orders will be proforma based. Make sure you have registered your business and have you ABN. Please note: None of our manufacturers will supply EBay stores, Party Plan or outlets selling at the markets.
When do I pay for my order?
When starting out you may be asked for a deposit from most manufacturers, this will be due for payment within 7 days of placing your order and paid direct to the manufacturer, then you will be asked to pay the balance of your stock once the shipment is ready to be delivered. Once your account is established you can apply for credit this usually happens after two to three seasons. Please note each company has different T&C' s we will talk you through these.
Do I have to complete Trade Applications and T&C's?
Yes, manufacturers won’t supply you with your order unless you complete these forms. You will also be required to sign their order confirmation / cancellation policy at the time of ordering. This is your commitment to the stock you have order.
